Your parcel is being delivered by All Freight Carrying because we are the local pickup and delivery agent for national carriers across the Sunshine Coast, Noosa and Gympie, operating with Parcel Link, and your parcel was sent with one of those carriers to an address in our area. The national carrier brought it as far as its own network reaches, and our drivers, based at Yandina, complete the final delivery to your door. Nothing has gone wrong and your parcel has not been lost or passed to a stranger. This guide explains what the tracking wording means, how to follow your parcel, what proof of delivery you will get and who to call about what.
What does “transferred to agent” or “local delivery partner” mean?
It means the carrier your sender used has handed your parcel to its local agent for the last leg of the journey, and across the Sunshine Coast, Noosa and Gympie that agent is often us. National carriers run their own depots in the capital cities and larger centres, and in regional areas they appoint a local carrier to collect and deliver on their behalf. The parcel still belongs to the sender’s booking with that carrier; we are simply the people who physically bring it to you.
You may see either of our names on your tracking. All Freight Carrying and Parcel Link are two companies that operate together as one business from one depot in Yandina, with the same team and one phone number. Parcel Link is the parcel side of the business: late-model vans on fixed daily runs, each run with its own driver, delivering parcels and cartons to businesses and homes. All Freight Carrying runs the trucks, pallets and linehaul. Our work for other carriers is described on our carrier agency page. Partner parcels travel on the same fixed daily runs as our own customers’ freight and are scanned at every stage through to proof of delivery.
How do I track a parcel that All Freight Carrying is delivering?
Keep using the tracking from the sender’s carrier, and once the parcel is with us you can also follow it on our own tracking page. Our portal needs the consignment number, which is on the email or paperwork from whoever sent the parcel. It may be called a consignment number, a connote number or a tracking number. If the number you have does not bring up a result on our portal, call 1300 882 117 with the sender’s name and the delivery address and the office will find it.
Our tracking shows one of six statuses:
- Picked up — collected and scanned onto our vehicle.
- In depot — at Yandina, sorted and waiting for its delivery run.
- On board for delivery — loaded on the van or truck doing your area today.
- Delivered — signed for or photographed at the delivery address.
- Held — with us, but not going out yet, usually waiting on an address correction, a booking or a ready receiver.
- Futile — we attempted delivery and could not complete it.
Parcels that reach us from Brisbane overnight are delivered the next business day in the coastal centres, Nambour, Gympie and Caboolture. Hinterland, rural and island areas are delivered on set days each week, and a few outlying areas on request. The service areas page shows how often we run to every suburb. Transit times are estimates rather than promises.
What proof of delivery will I get?
Every delivery scan carries a GPS-stamped photo or a signature, with the time and the location. If you were there to sign, the record is your signature. If the parcel was left under an authority to leave, the driver photographs where it was left. Because every consignment is scanned at pickup, into the Yandina depot, onto the delivery vehicle and at the door, the office can see each step of the journey. If you need a copy of the proof of delivery, email cs@allfreightcarrying.com.au or call 1300 882 117 with the consignment number and we will send it.
Who do I call: All Freight Carrying or the sender?
Call us about the delivery itself, and call the sender about the order. We can tell you where the parcel is, which day it is due, correct an address, take an authority-to-leave instruction, arrange a redelivery or a collection from the depot, and send you proof of delivery. Our office is on 1300 882 117, Monday to Friday, 8:00am to 4:00pm, and it can see every scan on the consignment and reach the driver on the run. We are at 48 Central Park Drive, Yandina QLD 4561.
The sender, or the carrier the sender booked with, is the right contact for what is in the parcel, whether it has actually been dispatched, refunds, returns, replacements and changes to the order. If your parcel is not yet showing on our system, it is still with the national carrier and the sender’s tracking is the one to watch.
My parcel is “held” or “futile”. What happens now?
Held means the parcel is safe at our depot and waiting on something before it goes out; futile means a driver came to your address and could not hand it over. The usual reasons for a futile attempt are nobody home with no authority to leave, an incomplete address such as a missing unit number, a closed business, or access the vehicle could not manage. The driver records the reason with a scan and, where it helps, a photo, and the parcel comes back to Yandina on the vehicle.
Held and futile consignments are reviewed daily, so a failed attempt is followed up that day rather than discovered a week later. The office contacts the sender, the receiver or both, and one of three things happens:
- Redelivery on the next run for your area once the problem is fixed.
- Collection from our depot at 48 Central Park Drive, Yandina, during office hours.
- Return to sender, where the parcel cannot be delivered or is refused.
If you see either status, call us and tell us what has changed: the corrected address, a day someone will be there, or an authority to leave. Our guide to futile deliveries covers the causes in detail and how to avoid a second attempt.
Will my parcel arrive on time at Christmas?
From late October to Christmas, parcel volumes across the Sunshine Coast, Noosa and Gympie climb sharply, and every carrier in the country gets busier at the same time. We plan for a lift of at least 30 to 40 per cent through the peak and scale up our fleet and team from late October, so partner parcels keep moving on their usual runs. You can help by checking that the address on your order is complete, keeping your phone handy on the delivery day and setting an authority to leave if you will be out. We confirm our last delivery dates and any close-down period each year. Our Christmas peak guide explains how we plan for it.
What should I expect from a delivery to my home?
Home deliveries are made at ground level to the front door, the kerbside or the nearest safe point the vehicle can reach. Drivers do not carry goods inside, up or down stairs, or into rooms, and heavy items such as furniture, appliances and pallets need a tailgate vehicle, which the sender should have asked for when booking. If nobody will be home, an authority to leave lets the driver leave the parcel in a safe place, photographed as proof, and goods left that way are at your risk. A mobile number on the consignment lets the driver reach you, and if your driveway is steep, narrow or gated, telling us in advance avoids a wasted trip. Our guide to business and residential delivery sets out the differences.
Sending something yourself?
The same vans and drivers that bring partner parcels to your door also carry parcels, cartons and pallets for our own customers across the Sunshine Coast, Noosa, Gympie and Moreton Bay, to and from Brisbane, and Australia-wide. See our parcel delivery service, request a quote or call 1300 882 117, Monday to Friday, 8:00am to 4:00pm.
Published by All Freight Carrying, Yandina, Sunshine Coast · 1 November 2026 · Last updated 1 November 2026
