A Parcel Link driver at the rear doors of two Parcel Link delivery trucks at the Yandina depot

Customer tools

Track your freight

Track any All Freight Carrying consignment online and see exactly where your items are, from pickup to delivery. Enter your consignment number, or call 1300 882 117.

Get a quote Call 1300 882 117

Track my freight

Opens our tracking portal. Have your consignment number ready.

Before you start

Where to find your consignment number

Your consignment number is on the paperwork or the email from whoever sent the freight. It may be called a consignment number, a connote number or a tracking number. If you bought goods and the seller booked the freight, they will have it.

No number? Call 1300 882 117 with the sender’s name and the delivery address and the office will find it.

What you will see

What each status means

Picked up — collected from the sender and scanned onto our vehicle
In depot — at Yandina, sorted and waiting for its delivery run
On board for delivery — loaded on the van or truck doing your area today
Delivered — signed or photographed at the delivery address
Held — with us, but not going out yet: awaiting a booking, payment, an address correction or a ready receiver
Futile — we attempted delivery and could not complete it

Proof of delivery

Every delivery scan carries a GPS-stamped photo or a signature, with the time and the location. Ask the office and we will send you a copy.

Held or futile freight

Held and futile items are reviewed daily. If yours shows either status, call us and we will tell you exactly what is holding it and arrange the next attempt.

Still stuck?

Call 1300 882 117, 8:00am to 4:00pm, Monday to Friday. The office can see every scan and can reach the driver on the run.

Questions

Tracking FAQs

Where is my consignment number?

It is on the paperwork or the email from whoever sent your freight, usually labelled consignment, connote or tracking number. If you bought something and the seller arranged the freight, ask them for it. If you cannot find it, call 1300 882 117 with the sender’s name and the delivery address and we will look it up.

What does “futile” mean?

A futile delivery is one we attempted but could not complete, usually because the address was closed, nobody could take it, there was no forklift or no safe access, or the receiver turned it away. The freight comes back to the depot and we contact you. See futile deliveries and how to avoid them.

What does “held” mean?

Held means the freight is with us but is not going out on a run yet: it may be waiting on a delivery booking, on payment, on an address correction, or on the receiver being ready for it. Held freight is reviewed daily.

Can I get a copy of the proof of delivery?

Yes. Every delivery scan carries a GPS-stamped photo or signature. Email cs@allfreightcarrying.com.au or call 1300 882 117 with the consignment number and we will send it.

Who do I call if my freight has not arrived?

Call 1300 882 117 in office hours, 8:00am to 4:00pm, Monday to Friday. The office can see every scan on the consignment and can reach the driver on the run.

Sending something next?

Tell us where it is going and what it is, and we will come back with a price and a transit time.