Safety and compliance
Safety, compliance and insurance
All Freight Carrying treats compliance as part of the service, not paperwork. Every consignment is scan-tracked, every scan status is checked daily, and the business carries goods-in-transit, fleet and $20 million public liability insurance.
Heavy Vehicle National Law
Chain of Responsibility
Chain of Responsibility makes every party who influences a heavy vehicle journey accountable for it. That means load restraint, mass and dimension limits, fatigue management and speed management are our responsibility and the sender’s, not just the driver’s.
What that asks of you is simple: declare the real weight and dimensions, say if the freight is dangerous goods, and pack it so it can be restrained. What it asks of us is that we load it legally, restrain it properly and run our drivers to lawful hours.
Chain of Responsibility explained
Dangerous goods: what you must declare
Cover
Insurance
- Fleet and motor cover, and goods-in-transit (carriers) insurance, through NTI
- Public liability cover of $20 million through Berkley Insurance Australia
- Workers compensation through WorkCover Queensland
Certificates of currency are available on request. Call 1300 882 117 or email cs@allfreightcarrying.com.au and we will send them through.
Scanning compliance
One of the most important jobs in the business
Every consignment is scanned at pickup, into the Yandina depot, onto the delivery vehicle and again at delivery. The delivery scan carries a GPS-stamped photo or a signature.
All scan statuses are monitored daily, including held and futile freight, so nothing sits in a corner of the depot unnoticed. That daily check is what gives customers and carrier partners a true picture rather than an optimistic one.
Delivery performance
We aim for 98 per cent delivered in full and on time after exceptions, and we measure it rather than assume it. It is what we aim for, not a promise, because weather, access and receivers all have a say.
Vehicles
Bought new, serviced through the selling dealerships and replaced once warranties expire, with backup vehicles held for breakdowns and peak. See our fleet.
People
Pre-employment screening, inductions and ongoing training. Most of our drivers have been on the same runs for years, which is a safety measure in itself.
Weather and continuity
We monitor weather events closely, never put staff in harm’s way, and keep customers informed during floods, extreme weather and road closures.
Security
A fully alarmed Yandina depot with CCTV throughout, on a two-acre site with a secure yard.
Privacy and terms
How we handle your information and the terms freight travels under. Privacy policy · Conditions of carriage.
Questions
Safety and compliance FAQs
Is my freight insured?
We carry goods-in-transit (carriers) insurance and fleet cover through NTI, and public liability cover of $20 million through Berkley Insurance Australia. Carriers insurance is not the same as a sender insuring the goods themselves, so if your freight is high value, tell us when you book and we will talk you through it.
Can I get a certificate of currency?
Yes. Email cs@allfreightcarrying.com.au or call 1300 882 117 and we will send current certificates for goods-in-transit, fleet, public liability and workers compensation.
What is Chain of Responsibility?
Chain of Responsibility makes everyone who influences a heavy vehicle journey legally accountable for it, senders included, not just the driver. It covers load restraint, mass and dimension limits, fatigue and speed. See Chain of Responsibility explained.
How do you prove a delivery was made?
Every consignment is scanned at pickup, into the depot, onto the delivery vehicle and at delivery, and the delivery scan carries a GPS-stamped photo or signature. We can send you a copy at any time.
What happens if freight cannot be delivered?
It is scanned as held or futile, returned to the depot and reviewed by the office that afternoon, and we contact the sender or the receiver to arrange another attempt. See futile deliveries and how to avoid them.
Do you deliver in bad weather?
We monitor weather events closely and keep customers informed through floods, extreme weather and road closures, but we never put our people in harm’s way. If a road is cut or an area is unsafe, freight is held securely at the depot and goes out as soon as it is safe to travel.
Questions about cover or compliance?
Call the office and ask. We would rather answer it before your freight moves than after.