The problem
The carrier’s network stops at its Brisbane depot. Covering the 268 suburbs north of it, from Caboolture and Bribie Island through the Sunshine Coast and the hinterland to Gympie and the Cooloola region, with its own vehicles meant long runs, thin loads in the outer areas, and customer service staff in another state answering questions about towns they had never seen.
It needed one local agent that could take a full linehaul load daily, deliver all of it, and report every status in real time so that its own customers saw no gap between the national network and the last mile.
What we do
Linehaul
One B-double, one pickup, every business day. Our driver collects the consolidated load from the carrier’s southside depot each afternoon and it is at Yandina for the morning sort. Because the load is ours to carry, there is no handover to a third linehaul operator and no waiting on another carrier’s schedule.
Breakbulk and cross-dock
At Yandina the load is broken down on the floor, scanned in, and sorted by run: the coastal centres from Caloundra to Noosa, Nambour and the hinterland, Gympie and the Cooloola region, and Caboolture, Bribie Island and northern Moreton Bay. Parcels go out on Parcel Link’s fixed daily van runs; pallets and bulky items on our trucks, with tailgate delivery where the receiver has no forklift.
Delivery
The same driver on the same run every business day, which is why receivers know who to expect and why failed deliveries stay low. Held and futile freight is checked daily at Yandina and re-delivered locally rather than returned to Brisbane. Outer and island areas are delivered on their set days.
Data
The carrier’s consignment data flows into our TransVirtual system and every event flows back: pickup, arrival at Yandina, sort, load, out for delivery, delivered, with GPS-stamped photo or signature proof of delivery. The carrier’s customers see real-time status in the carrier’s own tracking, not ours, and the carrier’s reporting shows our performance alongside its own depots.
Customer service
The office at Yandina answers the carrier’s service team on ETAs, redeliveries and proof of delivery, with the driver reachable on the run. The carrier’s customers deal with the carrier; the carrier deals with one local office that can see the freight.
Pricing and peak
Pricing is agreed on the volume: a daily B-double load is priced as a daily B-double load, not as a list of individual consignments, which keeps the carrier’s cost per delivery predictable as volumes move through the year. Volumes through the Christmas peak are planned with the carrier from late October, and the runs are scaled to carry them.
The result
- The carrier’s Sunshine Coast, Gympie and Moreton Bay coverage runs without a vehicle or a driver of its own north of Brisbane.
- Delivered-in-full, on-time performance holds at the level the carrier’s network requires.
- Every consignment scanned at pickup, arrival, sort, load and delivery, with proof of delivery in the carrier’s own system.
- Service queries answered from one local office that can see the freight and reach the driver.
In the customer’s words
“All Freight Carrying runs our Sunshine Coast, Gympie and Moreton Bay deliveries as if they were our own depot. One B-double a day goes north, everything on it is delivered the next business day, our customers see every scan in our own tracking, and when our service team needs an ETA they get an answer from someone who can see the truck. DIFOT has been consistently where we need it.”
Who this suits
National and interstate carriers, parcel networks and 3PLs that need Sunshine Coast, Gympie and Moreton Bay coverage with a full data trail and without running their own vans and trucks north of Brisbane. See Sunshine Coast delivery agent for carriers, tracking and technology, our fleet, Brisbane to Sunshine Coast freight, or request a quote.