The problem
Before the change the wholesaler was running four carriers: a parcel courier for cartons, a pallet carrier for the Brisbane run, a national carrier for interstate, and whoever would take the oversize lengths that week. Each had its own cut-off, its own booking screen and its own invoice.
Dispatch staff spent part of every day ringing around to find out who would accept a particular item, and a customer order that mixed a carton, a pallet and a 6-metre length could leave on three different trucks on three different days. When something went missing, nobody could say which carrier had it.
What we do
One pickup, every size
One driver on the wholesaler’s daily pickup collects everything that is ready, whatever its size, and brings it to Yandina.
Sorted three ways at Yandina
Cartons, parcels and satchels for the Sunshine Coast, Noosa, Gympie and Moreton Bay go out on Parcel Link’s fixed daily runs the next business day. Pallets, skids and long lengths for Brisbane and the Gold Coast go on our own nightly service and are delivered the next business day, with tailgate delivery where the receiver has no forklift. Interstate freight, from a single carton to a multi-pallet consignment, is checked, measured and consolidated at Yandina and booked onto established national carrier networks for every capital city and regional Australia, tracked by our office through to proof of delivery.
One system, one account
The wholesaler creates every consignment in our customer portal, prints the labels, and sees all of it, local, Brisbane and interstate, in one screen with one tracking number per consignment. One account, one fuel levy, one invoice.
The result
- Four carriers became one.
- No more ringing around: every item the wholesaler sells is accepted on the one pickup, from a satchel to an oversize length.
- Mixed orders travel together and arrive together for South East Queensland customers.
- Interstate customers are served without adding a carrier.
In the customer’s words
“The time it took having to call and email our pool of suppliers, along with having to wait for responses and having to decide what orders to send with who, was almost a job in itself. Now we have a daily pickup at a set time frame and it’s all taken care of in one go with one system. We can now concentrate on all the other internal processes without distraction.”
Who this suits
Sunshine Coast and Gympie wholesalers, manufacturers and online retailers that send a mix of parcels, pallets and awkward items to more than one place, and are tired of managing several carriers to do it. See Sunshine Coast couriers, pallets and full loads, large and oversize items, interstate courier and freight from the Sunshine Coast, Sunshine Coast to Brisbane freight, or request a quote.